%0 Journal Article
%@ 2292-9495
%I JMIR Publications
%V 12
%N 
%P e57470
%T Effect of SMS Ward Round Notifications on Inpatient Experience in Acute Medical Settings: Retrospective Cohort Study
%A Lee,Jongchan
%A Ahn,Soyeon
%A Ohn,Jung Hun
%A Kim,Eun Sun
%A Lim,Yejee
%A Kim,Hye Won
%A Park,Hee-Sun
%A Cho,Jae Ho
%A Kim,Sun-wook
%A Ryu,Jiwon
%A Kim,Jihye
%A Jang,Hak Chul
%A Kim,Nak-Hyun
%K rounds
%K round-time notification
%K text messaging
%K patient experience assessment
%K patient experiences
%K patient-centeredness
%K patient participation
%D 2025
%7 12.3.2025
%9 
%J JMIR Hum Factors
%G English
%X Background: Ward rounds are an essential component of inpatient care. Patient participation in rounds is increasingly encouraged, despite the occasional complicated circumstances, especially in acute care settings. Objective: This study aimed to evaluate the effect of real-time ward round notifications using SMS text messaging on the satisfaction of inpatients in an acute medical ward. Methods: Since January 2021, a service implementing real-time ward round notifications via text messaging (WR-SMS) has been operational at a tertiary-care medical center in Korea. To assess its impact, we conducted a retrospective cohort study of patients admitted to the acute medical unit who participated in a patient experience survey. Patient satisfaction was compared between patients admitted in 2020 (pre–WR-SMS group) and 2021 (post–WR-SMS group). Results: From January 2020 to December 2021, a total of 100 patients were enrolled (53 patients in the pre–WR-SMS group and 47 patients in the post–WR-SMS group). Compared with the pre–WR-SMS group, the post–WR-SMS group showed significantly greater satisfaction about being informed about round schedules (mean 3.43, SD 0.910 vs mean 3.89, SD 0.375; P<.001) and felt more emotionally supported during admission (mean 3.49, SD 0.800 vs mean 3.87, SD 0.397; P<.001). Regarding other questionnaire scores, the post–WR-SMS group showed an overall, although statistically insignificant, improvement compared with the pre–WR-SMS group. Conclusions: Real-time round notifications using a user-friendly SMS may improve inpatient satisfaction effectively. 
%R 10.2196/57470
%U https://humanfactors.jmir.org/2025/1/e57470
%U https://doi.org/10.2196/57470