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Implementing a Hospital Call Center Service for Mental Health in Uganda: User-Centered Design Approach

Implementing a Hospital Call Center Service for Mental Health in Uganda: User-Centered Design Approach

We used the CFIR, an established implementation science meta-framework [26-31], to collect and analyze these data and derive system requirements and then iteratively cocreated and tested the system. We identified several challenges faced by patients with mental health problems and their caregivers in Uganda and peculiarities about the organization and the wider societal context, which supported the proposed innovation.

Johnblack K Kabukye, Rosemary Namagembe, Juliet Nakku, Vincent Kiberu, Marie Sjölinder, Susanne Nilsson, Caroline Wamala-Larsson

JMIR Hum Factors 2024;11:e53976