Published on in Vol 8, No 2 (2021): Apr-Jun

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/28589, first published .
Patient Satisfaction and Trust in Telemedicine During the COVID-19 Pandemic: Retrospective Observational Study

Patient Satisfaction and Trust in Telemedicine During the COVID-19 Pandemic: Retrospective Observational Study

Patient Satisfaction and Trust in Telemedicine During the COVID-19 Pandemic: Retrospective Observational Study

Journals

  1. Casariego-Vales E, Blanco-López R, Rosón-Calvo B, Suárez-Gil R, Santos-Guerra F, Dobao-Feijoo M, Ares-Rico R, Bal-Alvaredo M. Efficacy of Telemedicine and Telemonitoring in At-Home Monitoring of Patients with COVID-19. Journal of Clinical Medicine 2021;10(13):2893 View
  2. Brunet F, Malas K, Desrosiers M. Will telemedicine survive after COVID-19?. Healthcare Management Forum 2021;34(5):256 View
  3. Costantino A, Caprioli F, Elli L, Roncoroni L, Stocco D, Doneda L, Nandi N, Conforti F, Noviello D, Penagini R, Vecchi M. Determinants of patient trust in gastroenterology televisits: Results of machine learning analysis. Informatics in Medicine Unlocked 2022;29:100867 View
  4. Zhu L, Jiang X, Cao J. Factors Affecting Continuance Intention in Non-Face-to-Face Telemedicine Services: Trust Typology and Privacy Concern Perspectives. Healthcare 2023;11(3):374 View
  5. Lee J, Manalew W. Reasons for Not Pursuing Virtual Prenatal Care in 2020 Through 2021 and Policy Implications. Telemedicine and e-Health 2023;29(10):1492 View
  6. Berry C, Kwok L, Massar R, Chang J, Lindenfeld Z, Shelley D, Albert S. Patients’ Perspectives on the Shift to Telemedicine in Primary and Behavioral Health Care during the COVID-19 Pandemic. Journal of General Internal Medicine 2022;37(16):4248 View
  7. Park J, Jung S, Ha D, Lee B, Kim M, Sim K, Choi Y, Kwon C. The effectiveness of e-healthcare interventions for mental health of nurses. Medicine 2022;101(25):e29125 View
  8. Love M, Hunter A, Lam G, Muir L, Lin H. Patient Satisfaction and Perceived Quality of Care with Telemedicine in a Pediatric Gastroenterology Clinic. Pediatric Reports 2022;14(2):181 View
  9. Tański W. The Role of Clinical Activity, Loneliness, and Satisfaction with e-Health Services as Factors Affecting Quality of Life in Patients with Rheumatoid Arthritis During the SARS-CoV-2 Pandemic. Psychology Research and Behavior Management 2021;Volume 14:1581 View
  10. Mohanty D, Schmitt P, Dixon L, Holiday V, Hedera P. Patient and Caregiver Perspectives on Telehealth Use in a Multidisciplinary Huntington’s Disease Clinic: A Single-Institution Experience. Journal of Huntington's Disease 2022;11(4):415 View
  11. Zhang K, Rashid-Kolvear M, Waseem R, Englesakis M, Chung F. Virtual preoperative assessment in surgical patients: A systematic review and meta-analysis. Journal of Clinical Anesthesia 2021;75:110540 View
  12. Verma P, Kerrison R. Patients’ and physicians’ experiences with remote consultations in primary care during the COVID-19 pandemic: a multi-method rapid review of the literature. BJGP Open 2022;6(2):BJGPO.2021.0192 View
  13. Maniaci M, Torres-Guzman R, Garcia J, Avila F, Maita K, Forte A, Paulson M. Overall patient experience with a virtual hybrid hospital at home program. SAGE Open Medicine 2022;10:205031212210925 View
  14. Blais N, Tousignant B, Hanssens J. Tele-refraction in tele-eye care settings. Clinical and Experimental Optometry 2022;105(6):573 View
  15. Xu P, Hudnall M, Zhao S, Raja U, Parton J, Lewis D. Pandemic-Triggered Adoption of Telehealth in Underserved Communities: Descriptive Study of Pre- and Postshutdown Trends. Journal of Medical Internet Research 2022;24(7):e38602 View
  16. Tzeng Y, Yin W, Lin K, Wei J, Liou H, Sung H, Lang H. Factors Associated With the Utilization of Outpatient Virtual Clinics: Retrospective Observational Study Using Multilevel Analysis. Journal of Medical Internet Research 2022;24(8):e40288 View
  17. Calderon M, Casale T, Nelson H, Bacharier L, Bansal P, Bernstein D, Blaiss M, Corren J, DuBuske L, Fatteh S, Gagnon R, Greiwe J, Hoover H, Kolinsky N, Namazy J, Phipatanakul W, Plunkett G, Shaker M, Waserman S, Winders T, Rance K, Nolte H. Extrapolating Evidence-Based Medicine of AIT Into Clinical Practice in the United States. The Journal of Allergy and Clinical Immunology: In Practice 2023;11(4):1100 View
  18. Walker D, Moucheraud C, Butler D, de Vente J, Tangonan K, Shoptaw S, Currier J, Gladstein J, Hoffman R. Experiences with telemedicine for HIV care in two federally qualified health centers in Los Angeles: a qualitative study. BMC Health Services Research 2023;23(1) View
  19. Torabzadeh S, Tavakkoli-Moghaddam R, Samieinasab M, Hamid M. An intelligent algorithm to evaluate and improve the performance of a home healthcare center considering trust indicators. Computers in Biology and Medicine 2022;146:105656 View
  20. Yee V, Bajaj S, Stanford F. Paradox of telemedicine: building or neglecting trust and equity. The Lancet Digital Health 2022;4(7):e480 View
  21. White V, Bastable A, Solo I, Sherwell S, Thomas S, Blum R, Torres J, Maxwell-Davis N, Alexander K, Piper A. Telehealth cancer care consultations during the COVID-19 pandemic: a qualitative study of the experiences of Australians affected by cancer. Supportive Care in Cancer 2022;30(8):6659 View
  22. Durojaiye O, Jibril I, Kritsotakis E. Effectiveness of telemedicine in outpatient parenteral antimicrobial therapy (Tele-OPAT): A systematic review. Journal of Telemedicine and Telecare 2022:1357633X2211318 View
  23. Sana S, Kollmann J, Magnée T, Merkelbach I, Denktaş S, Kocken P. The role of socio-demographic and health factors during COVID-19 in remote access to GP care in low-income neighbourhoods: a cross-sectional survey of GP patients. BMC Primary Care 2022;23(1) View
  24. Caraceni A, Pellegrini C, Shkodra M, Zecca E, Bracchi P, Lo Dico S, Caputo M, Zappata S, Zito E, Brunelli C. Telemedicine for outpatient palliative care during COVID-19 pandemics: a longitudinal study. BMJ Supportive & Palliative Care 2024;14(e1):e1201 View
  25. Anghelescu A, Alves da Costa C. Telerehabilitation: A Practical Remote Alternative for Coaching and Monitoring Physical Kinetic Therapy in Patients with Mild and Moderate Disabling Parkinson’s Disease during the COVID-19 Pandemic. Parkinson's Disease 2022;2022:1 View
  26. Kalyoussef S, Hakim A, Kumar A, Fanella S, Mohandas S, Gaviria-Agudelo C, Ang J, Arun A, K. Bryant K, Fox T, Green J, Holzmann-Pazgal G, Hood Pishchany M, Hymes S, James S, Johnson C, Kalyoussef S, Cantey J, Doby Knackstedt B, P. Kronman M, Mhaissen M, Olson D, Rodriguez C, E. Russo M, Sabella C, K. Sanderson S, Shehab K, Simonsen K, (Bud) Wiedermann B. Impact of COVID-19 Pandemic on Pediatric Infectious Disease Telehealth Practices in North America. Journal of the Pediatric Infectious Diseases Society 2023;12(1):21 View
  27. Duplaga M. A Nationwide Natural Experiment of e-Health Implementation during the COVID-19 Pandemic in Poland: User Satisfaction and the Ease-of-Use of Remote Physician’s Visits. International Journal of Environmental Research and Public Health 2022;19(14):8338 View
  28. Ghosh A, Mahintamani T, Sharma K, Singh G, Pillai R, Subodh B, Basu D, Mattoo S. The therapeutic relationships, empathy, and satisfaction in teleconsultation for substance use disorders: Better or worse than in-person consultation?. Indian Journal of Psychiatry 2022;64(5):457 View
  29. Alhowaymel F, Abaoud A, Alhuwaimel A, Alenezi A, Alsayed N. COVID-19 Patients’ Satisfaction Levels with Nursing Care: A Cross-Sectional Study. SAGE Open Nursing 2022;8:237796082210781 View
  30. Kaur K, Niazi F, Thakur R, Saeed S, Rana S, Singh H. Patient satisfaction for telemedicine health services in the era of COVID-19 pandemic: A systematic review. Frontiers in Public Health 2022;10 View
  31. Thirunavukkarasu A, Alotaibi N, Al-Hazmi A, Alenzi M, Alshaalan Z, Alruwaili M, Alruwaili T, Alanazi H, Alosaimi T. Patients’ Perceptions and Satisfaction with the Outpatient Telemedicine Clinics during COVID-19 Era in Saudi Arabia: A Cross-Sectional Study. Healthcare 2021;9(12):1739 View
  32. Greenup E, Page M, Best D, Ferdinands S, Atkins N. Telemedicine or In-Person: Referral Letter Content Influencing How a Patient Receives Treatment. Telemedicine Reports 2022;3(1):101 View
  33. Greiwe J. Telemedicine Lessons Learned During the COVID-19 Pandemic. Current Allergy and Asthma Reports 2022;22(1):1 View
  34. Pogorzelska K, Chlabicz S. Patient Satisfaction with Telemedicine during the COVID-19 Pandemic—A Systematic Review. International Journal of Environmental Research and Public Health 2022;19(10):6113 View
  35. Garrett S, Rose S, McKinlay E. Young people talk about primary care and telehealth: A survey of 15‐ to 25‐year olds in the Wellington region of New Zealand. Health & Social Care in the Community 2022;30(6) View
  36. Ozaki A, Cadiz C, Hurley‐Kim K, Wisseh C, Knox E, Lee J, Wang A, Patel S, Chan A. Worldwide characteristics and trends of pharmacist interventions contributed to minimize health disparities. JACCP: JOURNAL OF THE AMERICAN COLLEGE OF CLINICAL PHARMACY 2022;5(8):853 View
  37. Thomas B, Thadani A, Chen P, Christie I, Kern L, Rajan M, Kadiyala H, Helmer D. Veterans’ ambulatory care experience during COVID-19: veterans’ access to and satisfaction with primary care early in the pandemic. BMC Primary Care 2022;23(1) View
  38. Altinisik Ergur G, Nuhoglu S, Cobanoglu C, Sengul M, Eryildiz N, Ergur A. The Patient Perspective of Telemedicine in the Context of COVID-19 Pandemic. Bulletin of Science, Technology & Society 2022;42(1-2):39 View
  39. Kim S, Jhoo J, Byeon G, Jeong S, Kim Y, Lee K. Satisfaction Survey of Telemedicine Services for the Patients With Dementia in the Vulnerable Area for Medical Service. Journal of Korean Neuropsychiatric Association 2021;60(4):366 View
  40. Ai Y, Rahman M, Newaz M, Gazi M, Rahaman M, Mamun A, Chen X. Determinants of patients' satisfaction and trust toward healthcare service environment in general practice clinics. Frontiers in Psychology 2022;13 View
  41. Zhou C, Chen J, Tan F, Lai S, Li X, Pu K, Wu J, Dong Y, Zhao F. Relationship between self-care compliance, trust, and satisfaction among hypertensive patients in China. Frontiers in Public Health 2023;10 View
  42. Ahirwar N, Singh R. A systematic review on patient satisfaction and wellbeing with teleconsultation / telemedicine during the covid-19 outbreak. IP International Journal of Medical Microbiology and Tropical Diseases 2022;8(2):96 View
  43. Andreadis K, Muellers K, Ancker J, Horowitz C, Kaushal R, Lin J. Telemedicine Impact on the Patient–Provider Relationship in Primary Care During the COVID-19 Pandemic. Medical Care 2023;61(Suppl 1):S83 View
  44. Humbert K, Mauldin K, Saarony D. A comparative analysis of outpatient nutrition clinic scheduling outcomes based on in-person and telehealth patient care delivery modalities. Healthcare Analytics 2023;3:100163 View
  45. Timko C, Lewis M, Lor M, Aldaco-Revilla L, Blonigen D, Ilgen M. Hazardous Drinking Interventions Delivered During Medical-Surgical Care: Patient and Provider Views. Journal of Clinical Psychology in Medical Settings 2024;31(1):224 View
  46. Del Risco A, Cherches A, Smith S, Riska K. Guideline Adherence to Benign Paroxysmal Positional Vertigo Treatment and Management in Primary Care. Otolaryngology–Head and Neck Surgery 2023;169(4):865 View
  47. Soever L, Courchene A, Correale M, Gotal T, Alvares M, May E, Veillette C, Rampersaud Y. Patient-Reported Experiences of Musculoskeletal Virtual Care Delivered by Advanced Practice Physiotherapists. Physiotherapy Canada 2023 View
  48. Noceda A, Acierto L, Bertiz M, Dionisio D, Laurito C, Sanchez G, Loreche A. Patient satisfaction with telemedicine in the Philippines during the COVID-19 pandemic: a mixed methods study. BMC Health Services Research 2023;23(1) View
  49. Kautish P, Siddiqui M, Siddiqui A, Sharma V, Alshibani S. Technology-enabled cure and care: An application of innovation resistance theory to telemedicine apps in an emerging market context. Technological Forecasting and Social Change 2023;192:122558 View
  50. Tsampras N, Craciunas L, Dearden M, Sood A, Mathur R. Video consultations in reproductive medicine: Safety, feasibility and patient satisfaction. European Journal of Obstetrics & Gynecology and Reproductive Biology 2023;286:35 View
  51. Verma H, Hasegawa D, Tepper D, Burger A, Weissman M. Patient Satisfaction with Telehealth at an Academic Medical Center Primary Care Clinic. Telemedicine and e-Health 2023 View
  52. UYSAL D, CİĞERCİ K. UZAKTAN SAĞLIK HİZMETİ SUNUMUNA GÜVEN: ÖLÇEK GELİŞTİRME ÇALIŞMASI. ESTÜDAM Halk Sağlığı Dergisi 2023;8(3):339 View
  53. Edyko K, Edyko P, Nowicka M, Kurnatowska I. Assessments of and Attitudes towards Specialist Teleconsultations among Nephrology and Posttransplant Outpatients during the COVID-19 Pandemic. Healthcare 2023;11(20):2737 View
  54. Adelman D, Fant C, Koklys J. APRNs' perception of telehealth use. The Nurse Practitioner 2023;48(10):40 View
  55. Bernardi R. Turning digital in times of crisis: A values-based theory of telehealth adoption during the Covid-19 pandemic. Information & Management 2023;60(6):103835 View
  56. Golan Cohen A, Tal Y, Hersh D, Vinker S, Merzon E, Green I, Isrel A, Tuval A. The professional agenda and its effect on the implementation of telemedicine among primary care physicians: A qualitative study. Journal of Telemedicine and Telecare 2023 View
  57. Ramirez L, Wickner P, Cline N, Rehman N, Wu A, Pien L, Stukus D. How Likes and Retweets Impacted Our Patients During the COVID-19 Pandemic. The Journal of Allergy and Clinical Immunology: In Practice 2023;11(11):3356 View
  58. Effendi D, Handayani S, Nugroho A, Ardani I, Fitrianti Y, Karlina K, Latifah C. The Significance of Physician-Patient Communication on Telemedicine Patients’ Health Outcomes: Evidence from Indonesia. Health Communication 2023:1 View
  59. Altabtabaei R, Alhuwail D. Exploring the Challenges and Opportunities of Adopting and Using Telemedicine for Diabetes Care and Management: Qualitative Semistructured Interview Study Among Health Care Providers and Patients With Diabetes. JMIR Human Factors 2023;10:e46324 View
  60. Wray C, Ferguson J, Greene L, Griffin A, Van Campen J, O’Shea A, Slightam C, Zulman D. Overcoming Obstacles: Barriers to Virtual Care Use Among Video-Enabled Tablet Recipients in the Veterans Health Administration. Journal of General Internal Medicine 2024;39(4):549 View
  61. Yu J, Andreadis K, Schpero W, Abedian S, Kaushal R, Ancker J. Patient Experiences with and Preferences for Telemedicine Relative to In-Person Care During the COVID-19 Pandemic. Telemedicine and e-Health 2023 View
  62. Le R, Mendez I, Ponce S, Green A, El-Toukhy S, Nápoles A, Strassle P. Telehealth access, willingness, and barriers during the COVID-19 pandemic among a nationally representative diverse sample of U.S. adults with and without chronic health conditions. Journal of Telemedicine and Telecare 2023 View
  63. Bharadwaj M, Langbein B, Labban M, Lipsitz S, Licurse A, Trinh Q. Patterns and Disparities in Telehealth Usage During the COVID-19 Pandemic Across Surgical Specialties. Telemedicine and e-Health 2024;30(3):866 View
  64. Chu G, Silva C, Adams K, Chacko B, Attia J, Nathan N, Wilson R. Exploring the factors affecting home dialysis patients' participation in telehealth‐assisted home visits: A mixed‐methods study. Journal of Renal Care 2024;50(2):128 View
  65. Nazarian-Jashnabadi J, Rahnamay Bonab S, Haseli G, Tomaskova H, Hajiaghaei-Keshteli M. A dynamic expert system to increase patient satisfaction with an integrated approach of system dynamics, ISM, and ANP methods. Expert Systems with Applications 2023;234:121010 View
  66. Habbash F, Rabeeah A, Huwaidi Z, Abuobaidah H, Alqabbat J, Hayyan F, Almarabheh A, Al Sindi H, Ben Salah A. Telemedicine in non-communicable chronic diseases care during the COVID-19 pandemic: exploring patients' perspectives. Frontiers in Public Health 2023;11 View
  67. Hawe N, Seaton C, Corman K, Burton L, Rush K. ‘There’s a lot less time on small talk’: Rural patient perspectives on shifting to technology-enabled healthcare in Canada during COVID-19. SSM - Health Systems 2023;1:100002 View
  68. Splinter M, Ikram M, Helsper C, Bindels P, de Schepper E, Licher S. Patient perspectives on telemedicine during the COVID-19 pandemic: a mixed-methods community-based study. BMC Health Services Research 2023;23(1) View
  69. Apter A, Bryant-Stephens T, Park H, Klusaritz H, Han X, Morales K. Trust and virtual communication during the COVID-19 pandemic for adults with asthma from low-income neighborhoods: What have we learned?. Journal of Allergy and Clinical Immunology 2023;152(1):68 View
  70. Kangmennaang J, Siiba A, Bisung E. Does Trust Mediate the Relationship Between Experiences of Discrimination and Health Care Access and Utilization Among Minoritized Canadians During COVID-19 Pandemic?. Journal of Racial and Ethnic Health Disparities 2023 View
  71. Tenfelde K, Bol N, Schoonman G, Bunt J, Antheunis M. Exploring the impact of patient, physician and technology factors on patient video consultation satisfaction. DIGITAL HEALTH 2023;9 View
  72. Gallegos-Rejas V, Kelly J, Snoswell C, Haydon H, Banbury A, Thomas E, Major T, Caffery L, Smith A, de Camargo Catapan S. Does the requirement for an interpreter impact experience with telehealth modalities, acceptability and trust in telehealth? Results from a national survey including people requiring interpreter services. Journal of Telemedicine and Telecare 2023;29(10_suppl):24S View
  73. Sazon H, Catapan S, Rahimi A, Canfell O, Kelly J. How do Twitter users feel about telehealth? A mixed‐methods analysis of experiences, perceptions and expectations. Health Expectations 2024;27(1) View
  74. Kee D, Verma H, Tepper D, Hasegawa D, Burger A, Weissman M. Patient Satisfaction With Telemedicine Among Vulnerable Populations in an Urban Ambulatory Setting. Mayo Clinic Proceedings: Digital Health 2024;2(1):8 View
  75. Pereira F, Santos C. Percepções de médicos e pacientes da atenção primária sobre a telemedicina durante a pandemia de COVID-19. Revista Brasileira de Medicina de Família e Comunidade 2023;18(45):3468 View
  76. Zheng Y, Rowell B, Chen Q, Kim J, Kontar R, Yang X, Lester C. Designing Human-Centered AI to Prevent Medication Dispensing Errors: Focus Group Study With Pharmacists. JMIR Formative Research 2023;7:e51921 View
  77. Waki K, Tsurutani Y, Waki H, Enomoto S, Kashiwabara K, Fujiwara A, Orime K, Kinguchi S, Yamauchi T, Hirawa N, Tamura K, Terauchi Y, Nangaku M, Ohe K. Efficacy of StepAdd, a Personalized mHealth Intervention Based on Social Cognitive Theory to Increase Physical Activity Among Patients With Type 2 Diabetes Mellitus: Protocol for a Randomized Controlled Trial. JMIR Research Protocols 2024;13:e53514 View
  78. Lifford K, Grozeva D, Cannings-John R, Quinn-Scoggins H, Moriarty Y, Gjini A, Goddard M, Hepburn J, Hughes J, Moore G, Osborne K, Robling M, Townson J, Waller J, Whitelock V, Whitaker K, Brain K. Satisfaction with remote consultations in primary care during COVID-19: a population survey of UK adults. British Journal of General Practice 2024;74(739):e96 View
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Books/Policy Documents

  1. Martinez T, Tang C. Pervasive Computing Technologies for Healthcare. View
  2. Jabarethina G, John K. Digital Economy Post COVID-19 Era. View
  3. Andrikopoulou E, Thwaites T, De Vos R. Digital Respiratory Healthcare. View
  4. Stringer J. Resilient Health. View