This paper is in the following e-collection/theme issue:

Theme Issue: Human Factors of the COVID-19 Outbreak (59) mHealth for Telemedicine and Homecare (472) Health Services Research (520) Telehealth and Telemonitoring (1871) Infectious Diseases (non-STD/STI) (1656) JMIR Theme Issue: COVID-19 Special Issue (2493) Theme Issue: Novel Coronavirus (COVID-19) Outbreak Rapid Reports (1530) E-Health / Health Services Research and New Models of Care (605)

Published on in Vol 8, No 2 (2021): Apr-Jun

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/28589, first published .
Patient Satisfaction and Trust in Telemedicine During the COVID-19 Pandemic: Retrospective Observational Study

Patient Satisfaction and Trust in Telemedicine During the COVID-19 Pandemic: Retrospective Observational Study

Patient Satisfaction and Trust in Telemedicine During the COVID-19 Pandemic: Retrospective Observational Study

Authors of this article:

Sharon Orrange1 Author Orcid Image ;   Arpna Patel1 Author Orcid Image ;   Wendy Jean Mack1 Author Orcid Image ;   Julia Cassetta1 Author Orcid Image
Article Authors Cited by (139) Tweetations (3) Metrics

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  109. Garzón González G, Alonso Safont T, Aguado Arroyo O, Villanueva Sanz C, Luaces Gayán A, Zamarrón Fraile E, Jurado Balbuena J, Mediavilla Herrera I, Alcázar González M, Barberá Martín A, Conejos Míquel D, Cañada Dorado A, Martínez Patiño D, Castelo Jurado M. Post-pandemic patient safety: have the characteristics of incidents with harm changed? Comparative observational study in primary care via review of medical records with a trigger tool. BMC Primary Care 2024;25(1) View
  110. Duong N, Lin H, Wu T, Wang Y. Understanding Consumer Trust Dynamics and Purchase Intentions in a Multichannel Live Streaming E-Commerce Context: A Trust Transfer Perspective. International Journal of Human–Computer Interaction 2024:1 View
  111. Armany D, Katelaris A, Dhar A, Alghazo O, Wood D, Kim L, Patel M. Telehealth vs face‐to‐face consultations in a urological oncology clinic: a randomised controlled trial. BJU International 2025;135(S3):37 View
  112. Walker D, Moucheraud C, Butler D, Takayama C, Shoptaw S, Currier J, Gladstein J, Hoffman R. Telemedicine for HIV care: a cross-sectional survey of people living with HIV receiving care at two federally qualified health centers in Los Angeles during a mature phase of the COVID-19 pandemic. BMC Infectious Diseases 2024;24(1) View
  113. Melgoza E, Ismail A, Félix-Beltrán L, Majano R, Vargas Bustamante A. A qualitative mystery shopper study that de(codes) the experiences of English and Spanish-speaking patients who call to schedule a first-time primary care appointment in the Los Angeles, Houston, and New York Metropolitan Statistical Areas. SSM - Qualitative Research in Health 2025;7:100525 View
  114. Schürmann F, Westmattelmann D, Schewe G. Factors Influencing Telemedicine Adoption Among Health Care Professionals: Qualitative Interview Study. JMIR Formative Research 2025;9:e54777 View
  115. Nuhu J, Yesilada F, Aghaei I. A critical assessment of male HIV/AIDS patients’ satisfaction with antiretroviral therapy and its implications for sustainable development in Sub-Saharan Africa. Journal of Health Organization and Management 2025 View
  116. St-Amant A, Peixoto C, Bair-Patel D, Heideman M, Menkhorst K, Fitzsimon J. Assessing patient experiences with a Virtual Triage and Assessment Centre (VTAC): a mixed-methods study using an online survey and semi-structured interviews in Renfrew County, Ontario. BMC Primary Care 2025;26(1) View
  117. Alyahya R. The satisfaction of clients and caregivers with telehealth speech-language pathology services. DIGITAL HEALTH 2025;11 View
  118. Fabra M, Jung J, Katz R. The contribution of ICTs and telemedicine to COVID-19 vaccination: Evidence from the United States. Health Policy and Technology 2025;14(2):100980 View
  119. Kim K, Backonja U. Digital health equity frameworks and key concepts: a scoping review. Journal of the American Medical Informatics Association 2025;32(5):932 View
  120. Rivas C, Moore A, Thomson A, Anand K, Lal Z, Wu A, Aksoy O. Intersecting factors of disadvantage and discrimination and their effect on daily life during the coronavirus pandemic: the CICADA-ME mixed-methods study. Health and Social Care Delivery Research 2025:1 View
  121. Catapan S, Sazon H, Zheng S, Gallegos-Rejas V, Mendis R, Santiago P, Kelly J. A systematic review of consumers’ and healthcare professionals’ trust in digital healthcare. npj Digital Medicine 2025;8(1) View
  122. Dilektasli A, Durak V, Armagan E, Korkmaz E, Kiras G, Sen A, Bulbul Baskan E, Temel S. Use of a Kiosk-Model Self-Triage System for COVID-19 Triage. Risk Management and Healthcare Policy 2025;Volume 18:579 View
  123. Zhao T, Meacock R, Sutton M. Drivers of primary care appointment volumes before and after the COVID-19 pandemic: a longitudinal study. BMC Health Services Research 2025;25(1) View
  124. Hendy L, Olguin A, Jimes C, Barrett E, Coffey M, Lira M. Satisfaction with Telehealth Treatment for Opioid Use Disorder Among Individuals Living in Rural and Nonrural Areas. Telemedicine and e-Health 2025 View
  125. Norberg B, Austad B, Kristiansen E, Zanaboni P, Getz L. The Dynamics of Doctor-Patient Communication During Remote Consultations: Qualitative Study Among Norwegian Contract General Practitioners. Journal of Medical Internet Research 2025;27:e57679 View
  126. Tan S, Yap Y, Tan S, Wong C. Determinants of Telehealth Adoption Among Older Adults: Cross-Sectional Survey Study. JMIR Aging 2025;8:e60936 View
  127. Alomar M, Alrowaydan S, AlDughiman D, Alali L, Alsalman S, Alsalamah M. Patient satisfaction and perception with tele-emergency services in King Abdulaziz Medical City in Riyadh, Saudi Arabia. Clinical Epidemiology and Global Health 2025;33:102006 View
  128. Gany F, Menon L, Finik J, Kakade A, Wu M, Ramirez L, Abumusallam J, Gomez T, Shahid Z. Cancer care telehealth access needs in underrepresented patients: Development and implementation of the pragmatic access to telehealth needs assessment survey. Patient Education and Counseling 2025;136:108777 View
  129. Alyahya R. The perceptions, attitudes and experiences of service users with telehealth speech-language pathology services. Journal of Communication Disorders 2025;115:106527 View
  130. Jabour A. Assessing patient confidence in telehealth: Comparing across 17 medical specialties. DIGITAL HEALTH 2025;11 View
  131. Dong E, Yan Y, Ji S, Li J, Wang T, Shi J, Xu T, Gao W, Liu Y, Zhang S. The influences of acculturation strategies on physician trust among internal migrants in Shanghai, China: a cross-sectional study in 2021. Frontiers in Public Health 2025;13 View
  132. Marini C, Steinberg M, Miron C, Irwin M, Schantz B, Ginsberg D, Marmar C, Simon N, Noulas P, Szuhany K. Examination of Patient and Provider Satisfaction, Benefits, and Challenges with Psychiatric Outpatient and Hospital-Based Telehealth Treatment during the COVID-19 Pandemic. Psychiatric Quarterly 2025 View
  133. Li H, Viniol C, Cassel W, Birk R, Stuck B. Alternative care pathways in sleep-related breathing disorders—a pilot study assessing obstructive sleep apnea outpatient diagnostics in Germany. Somnologie 2025 View

Books/Policy Documents

  1. Martinez T, Tang C. Pervasive Computing Technologies for Healthcare. View
  2. Jabarethina G, John K. Digital Economy Post COVID-19 Era. View
  3. Andrikopoulou E, Thwaites T, De Vos R. Digital Respiratory Healthcare. View
  4. Stringer J. Resilient Health. View
  5. Osterhoff G, Scherer J, Youssef Y, Back D, Kabir K, Schöbel T, Theopold J, Jarvers J, Heyde C, Tsisilonis S, Grimm B. Digitalisierung in Orthopädie und Unfallchirurgie. View

Dissertations

  1. . Understanding the Significance of Patient Empowerment in Health Care Services and Delivery. View