This paper is in the following e-collection/theme issue:

Design and Usability of Consumer Health Tech and Home Monitoring Devices (326) Chatbots and Conversational Agents (740) Artificial Intelligence (2129) Natural Language Processing (917) Machine Learning (2076)

Published on in Vol 9, No 4 (2022): Oct-Dec

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/38876, first published .
Assessing the Topics and Motivating Factors Behind Human-Social Chatbot Interactions: Thematic Analysis of User Experiences

Assessing the Topics and Motivating Factors Behind Human-Social Chatbot Interactions: Thematic Analysis of User Experiences

Assessing the Topics and Motivating Factors Behind Human-Social Chatbot Interactions: Thematic Analysis of User Experiences

Authors of this article:

Vivian P Ta-Johnson1 Author Orcid Image ;   Carolynn Boatfield1, 2 Author Orcid Image ;   Xinyu Wang1, 3 Author Orcid Image ;   Esther DeCero1, 4 Author Orcid Image ;   Isabel C Krupica1, 2 Author Orcid Image ;   Sophie D Rasof1 Author Orcid Image ;   Amelie Motzer1 Author Orcid Image ;   Wiktoria M Pedryc1 Author Orcid Image
Article Authors Cited by (21) Tweetations (5) Metrics

Journals

  1. Zhao H, Min Q. Exploring continued usage of an AI teaching assistant among university students: A temporal distance perspective. Information & Management 2024;61(6):104012 View
  2. Banks J. Deletion, departure, death: Experiences of AI companion loss. Journal of Social and Personal Relationships 2024;41(12):3547 View
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  6. Döring N, Le T, Vowels L, Vowels M, Marcantonio T. The Impact of Artificial Intelligence on Human Sexuality: A Five-Year Literature Review 2020–2024. Current Sexual Health Reports 2024;17(1) View
  7. Malouin-Lachance A, Capolupo J, Laplante C, Hudon A. Does the Digital Therapeutic Alliance Exist? Integrative Review. JMIR Mental Health 2025;12:e69294 View
  8. Kuhail M, Mrabet J, Hijazi R, Thomas J, Kaura N. Why Would I Befriend a Bot? Assessing Factors Influencing the Usage of Social Chatbots for Digital Natives. Human Behavior and Emerging Technologies 2025;2025(1) View
  9. Smith M, Bradbury T, Karney B. Can Generative AI Chatbots Emulate Human Connection? A Relationship Science Perspective. Perspectives on Psychological Science 2025;20(6):1081 View
  10. Nedungadi P, Dileep G, Geetha M, Raman R. Vision transformer-powered conversational agent for real-time Indian Sign Language e-governance accessibility. Scientific Reports 2025;15(1) View
  11. Qian Y, Tang W, Xu T, Zhu D, Hua W. Emotional support powered by artificial intelligence in healthcare settings: A scoping review of technologies, contents, and outcomes. International Journal of Nursing Studies 2025;172:105243 View
  12. Namvarpour M, Pauwels H, Razi A. AI-induced sexual harassment: Investigating Contextual Characteristics and User Reactions of Sexual Harassment by a Companion Chatbot. Proceedings of the ACM on Human-Computer Interaction 2025;9(7):1 View
  13. Hwang L, McKenzie R, Feng B, Pan W. Can You Read Between the Lines?: A Comparison of Human and ChatGPT As Support Providers. International Journal of Human–Computer Interaction 2025:1 View
  14. Zimmerman J, Ruiz A. Matters arising: a response to loneliness and suicide mitigation for students using GPT3-enabled chatbots. npj Mental Health Research 2025;4(1) View
  15. Henrickson L, Tompkins-Tinari L. Everything to everyone, all at once: Digital human versions as objects of agency and surrender. New Media & Society 2025 View

Conference Proceedings

  1. Skjuve M, Følstad A, Brandtzaeg P. Proceedings of the 5th International Conference on Conversational User Interfaces. The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users View
  2. Wester J, Schrills T, Pohl H, van Berkel N. Proceedings of the CHI Conference on Human Factors in Computing Systems. “As an AI language model, I cannot”: Investigating LLM Denials of User Requests View
  3. Zhang R, Li H, Meng H, Zhan J, Gan H, Lee Y. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. The Dark Side of AI Companionship: A Taxonomy of Harmful Algorithmic Behaviors in Human-AI Relationships View
  4. Lima M, O'Connell A, Zhou F, Nagahara A, Hulyalkar A, Deshpande A, Thomason J, Vaidyanathan R, Matarić M. Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems. Promoting Cognitive Health in Elder Care with Large Language Model-Powered Socially Assistive Robots View
  5. Chabot É, Jaworski E, Renaud P. 2024 IEEE/WIC International Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT). Pervasive Teledildonics: How AI Aims to Impact Human sexuality View
  6. Heck F, Sobolewska E, Meharg D, Fabian K. 2025 34th IEEE International Conference on Robot and Human Interactive Communication (RO-MAN). Embodied AI as Companion: How Loneliness, Gender, and Culture Shape Attitudes towards AI and Robots View