Published on in Vol 11 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/46566, first published .
Users’ Perceived Service Quality of National Telemedicine Services During the COVID-19 Pandemic in Bangladesh: Cross-Sectional Study

Users’ Perceived Service Quality of National Telemedicine Services During the COVID-19 Pandemic in Bangladesh: Cross-Sectional Study

Users’ Perceived Service Quality of National Telemedicine Services During the COVID-19 Pandemic in Bangladesh: Cross-Sectional Study

Fatema Khatun   1 , MBBS, MSc, PhD ;   Novel Chandra Das   1 , MSc ;   Md Rakibul Hoque   2 , BBA, MBA, MSc, PhD ;   Kazi Nazmus Saqeeb   3 , MBBS ;   Monjur Rahman   4 , MSc ;   Kyung Ryul Park   5 , BA, BSc, MA, PhD ;   Sabrina Rasheed   1 , BSc, PGDip, PhD ;   Daniel D Reidpath   6 , BA, DipEd, PhD

1 Health Systems and Population Studies Division, International Centre for Diarrheal Disease Research, Bangladesh (icddr,b), Dhaka, Bangladesh

2 Department of Management Information Systems, University of Dhaka, Dhaka, Bangladesh

3 Nutrition Research Division, International Centre for Diarrheal Disease Research, Bangladesh (icddr,b), Dhaka, Bangladesh

4 Maternal and Child Health Division, International Centre for Diarrheal Disease Research, Bangladesh (icddr,b), Dhaka, Bangladesh

5 Graduate School of Science and Technology Policy, Korea Advanced Institute of Science and Technology, Daejeon, Republic of Korea

6 The Institute for Global Health and Development, Queen Margaret University, Edinburgh, United Kingdom

Corresponding Author:

  • Fatema Khatun, MBBS, MSc, PhD
  • Health Systems and Population Studies Division
  • International Centre for Diarrheal Disease Research
  • Bangladesh (icddr,b)
  • 68, Shaheed Tajuddin Ahmed Sharani, Mohakhali
  • Dhaka, 1212
  • Bangladesh
  • Phone: 880 1715287117
  • Email: kfatema@icddrb.org