This paper is in the following e-collection/theme issue:

Focus Groups and Qualitative Research for Human Factors Research (880) Viewpoints and Perspectives (525) Chatbots and Conversational Agents (543) Emotional, Social, Psychological Support for Cancer (199) Design and Usability of Consumer Health Tech and Home Monitoring Devices (228) Anxiety and Stress Disorders (1081) Generative Language Models Including ChatGPT (325) Digital Mental Health Interventions, e-Mental Health and Cyberpsychology (1565)

Published on in Vol 11 (2024)

This is a member publication of Lancaster University (Jisc)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/53897, first published .
Implementation of Anxiety UK’s Ask Anxia Chatbot Service: Lessons Learned

Implementation of Anxiety UK’s Ask Anxia Chatbot Service: Lessons Learned

Implementation of Anxiety UK’s Ask Anxia Chatbot Service: Lessons Learned

Authors of this article:

Luke Collins1 Author Orcid Image ;   Niamh Nicholson2 Author Orcid Image ;   Nicky Lidbetter2 Author Orcid Image ;   Dave Smithson2 Author Orcid Image ;   Paul Baker1 Author Orcid Image
Article Authors Cited by Tweetations (16) Metrics

Luke Collins   1 , PhD ;   Niamh Nicholson   2 , BSc ;   Nicky Lidbetter   2 , PhD ;   Dave Smithson   2 , HNC ;   Paul Baker   1 , Prof Dr

1 Linguistics and English Language, Lancaster University, Lancaster, United Kingdom

2 Anxiety UK, Manchester, United Kingdom

Corresponding Author:

  • Luke Collins, PhD
  • Linguistics and English Language
  • Lancaster University
  • Economic and Social Research Council Centre for Corpus Approaches to Social Science
  • Bailrigg
  • Lancaster, LA1 4YW
  • United Kingdom
  • Phone: 44 1524 65201
  • Email: l.collins3@lancaster.ac.uk