Negotiating Tensions Between Theory and Design in the Development of Mailings for People Recovering From Acute Coronary Syndrome

Holly O Witteman   ^{1, 2, 3} , PhD ;   Justin Presseau   ^{4, 5} , PhD ;   Emily Nicholas Angl   ^{6, 7} , BSc ;   Iffat Jokhio   ⁷ , BDes ;   JD Schwalm   ^{8, 9} , MSc, FRCP(C), MD ;   Jeremy M Grimshaw   ^{4, 10} , MBChB, PhD ;   Beth Bosiak   ¹¹ , BComm, BA, MSc ;   Madhu K Natarajan   ^{8, 9} , MSc, MD ;   Noah M Ivers   ^{11, 12, 13, 14} , MD, PhD

¹ Department of Family and Emergency Medicine, Faculty of Medicine, Laval University, Quebec City, QC, Canada

² Office of Education and Professional Development, Faculty of Medicine, Université Laval, Quebec City, QC, Canada

³ Pavillon Ferdinand-Vandry 2881, Quebec City, QC, Canada

⁴ Clinical Epidemiology Program, Ottawa Hospital Research Institute, The Ottawa Hospital, Ottawa, ON, Canada

⁵ School of Epidemiology, Public Health and Preventive Medicine, University of Ottawa, Ottawa, ON, Canada

⁶ Patients Canada, Toronto, ON, Canada

⁷ Pivot Design Group Inc, Toronto, ON, Canada

⁸ Department of Medicine, Division of Cardiology, Hamilton Health Sciences, Hamilton, ON, Canada

⁹ Population Health Research Institute, McMaster University, Hamilton, ON, Canada

¹⁰ Department of Medicine, University of Ottawa, Ottawa, ON, Canada

¹¹ Women’s College Research Institute, Institute for Health Systems Solutions and Virtual Care, Women’s College Hospital, Toronto, ON, Canada

¹² Family Practice Health Centre, Women’s College Hospital, Toronto, ON, Canada

¹³ Department of Family and Community Medicine, University of Toronto, Toronto, ON, Canada

¹⁴ Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, ON, Canada