A Qualitative Study of the Theory Behind the Chairs: Balancing Lean-Accelerated Patient Flow With the Need for Privacy and Confidentiality in an Emergency Medicine Setting

Elaine Zibrowski   ¹ , MSc (Epidemiology), MSc (Neuroscience) ;   Lisa Shepherd   ² , MD, MHPE ;   Richard Booth   ³ , RN, PhD ;   Kamran Sedig   ^{1, 4} , PhD ;   Candace Gibson   ⁵ , PhD

¹ Health Information Science, Faculty of Information & Media Studies, University of Western Ontario, London, ON, Canada

² Department of Medicine, Division of Emergency Medicine, University of Western Ontario, London, ON, Canada

³ Arthur Labatt Family School of Nursing, University of Western Ontario, London, ON, Canada

⁴ Department of Computer Science, University of Western Ontario, London, ON, Canada

⁵ Department of Pathology, University of Western Ontario, London, ON, Canada