This paper is in the following e-collection/theme issue:

Reviews on Human Factors (52) JMIR Theme Issue: COVID-19 Special Issue (2452) Theme Issue 2022: Chatbots and COVID-19 (42) Heuristics and Problem-Solving in Usability Evaluations (15)

Published on in Vol 9, No 4 (2022): Oct-Dec

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/35882, first published .
The Development and Use of Chatbots in Public Health: Scoping Review

The Development and Use of Chatbots in Public Health: Scoping Review

The Development and Use of Chatbots in Public Health: Scoping Review

Authors of this article:

Lee Wilson1 Author Orcid Image ;   Mariana Marasoiu2 Author Orcid Image
Article Authors Cited by (49) Tweetations (7) Metrics

Journals

  1. Giansanti D. The Chatbots Are Invading Us: A Map Point on the Evolution, Applications, Opportunities, and Emerging Problems in the Health Domain. Life 2023;13(5):1130 View
  2. Wrightson-Hester A, Anderson G, Dunstan J, McEvoy P, Sutton C, Myers B, Egan S, Tai S, Johnston-Hollitt M, Chen W, Gedeon T, Mansell W. An Artificial Therapist (Manage Your Life Online) to Support the Mental Health of Youth: Co-Design and Case Series. JMIR Human Factors 2023;10:e46849 View
  3. Bangera S, Bhat S. A Systematic Study of Application of Cognitive Intelligence in Mphasis – a Case Study. International Journal of Case Studies in Business, IT, and Education 2023:360 View
  4. Suppadungsuk S, Thongprayoon C, Miao J, Krisanapan P, Qureshi F, Kashani K, Cheungpasitporn W. Exploring the Potential of Chatbots in Critical Care Nephrology. Medicines 2023;10(10):58 View
  5. Mills R, Mangone E, Lesh N, Mohan D, Baraitser P. Chatbots to Improve Sexual and Reproductive Health: Realist Synthesis. Journal of Medical Internet Research 2023;25:e46761 View
  6. Yang H, Wang F, Greenblatt M, Huang S, Zhang Y. AI Chatbots in Clinical Laboratory Medicine: Foundations and Trends. Clinical Chemistry 2023;69(11):1238 View
  7. McMahon E, Fetters T, Jive N, Mpoyi M. Perils and promise providing information on sexual and reproductive health via the Nurse Nisa WhatsApp chatbot in the Democratic Republic of the Congo. Sexual and Reproductive Health Matters 2023;31(4) View
  8. Ross E, Al Ozairi E, Al qabandi N, Jamison R. Optimizing an mHealth Program to Promote Type 2 Diabetes Prevention in High-Risk Individuals: Cross-Sectional Questionnaire Study. JMIR Formative Research 2023;7:e45977 View
  9. Rambaud K, van Woerden S, Palumbo L, Salvi C, Smallwood C, Rockenschaub G, Okoliyski M, Marinova L, Fomaidi G, Djalalova M, Faruqui N, Melo Bianco V, Mosquera M, Spasov I, Totskaya Y. Building a Chatbot in a Pandemic. Journal of Medical Internet Research 2023;25:e42960 View
  10. Babington‐Ashaye A, de Moerloose P, Diop S, Geissbuhler A. Design, development and usability of an educational AI chatbot for People with Haemophilia in Senegal. Haemophilia 2023;29(4):1063 View
  11. Tan T, Roslan N, Li J, Zou X, Chen X, Santosa A. Patient Acceptability of Symptom Screening and Patient Education Using a Chatbot for Autoimmune Inflammatory Diseases: Survey Study. JMIR Formative Research 2023;7:e49239 View
  12. El Ayadi A, Singh P, Duggal M, Kumar V, Kaur J, Sharma P, Vosburg K, Diamond-Smith N. Feasibility and acceptability of Saheli, a WhatsApp Chatbot, on COVID-19 vaccination among pregnant and breastfeeding women in rural North India. BMJ Innovations 2023;9(4):195 View
  13. Phiri M, Munoriyarwa A. Health Chatbots in Africa: Scoping Review. Journal of Medical Internet Research 2023;25:e35573 View
  14. Braddock W, Ocasio M, Comulada W, Mandani J, Fernandez M. Increasing Participation in a TelePrEP Program for Sexual and Gender Minority Adolescents and Young Adults in Louisiana: Protocol for an SMS Text Messaging–Based Chatbot. JMIR Research Protocols 2023;12:e42983 View
  15. Talyshinskii A, Naik N, Hameed B, Juliebø-Jones P, Somani B. Potential of AI-Driven Chatbots in Urology: Revolutionizing Patient Care Through Artificial Intelligence. Current Urology Reports 2024;25(1):9 View
  16. Ahaley S, Pandey A, Juneja S, Gupta T, Vijayakumar S. ChatGPT in medical writing: A game-changer or a gimmick?. Perspectives in Clinical Research 2024;15(4):165 View
  17. van Heerden A, Bosman S, Swendeman D, Comulada W. Chatbots for HIV Prevention and Care: a Narrative Review. Current HIV/AIDS Reports 2023;20(6):481 View
  18. Kiuchi K, Otsu K, Hayashi Y. Psychological insights into the research and practice of embodied conversational agents, chatbots and social assistive robots: a systematic meta-review. Behaviour & Information Technology 2023:1 View
  19. Bangera S, Bhat S. Sustainability through Artificial Intelligence in Oil and Gas Industry - A Case Study. International Journal of Case Studies in Business, IT, and Education 2023:353 View
  20. Kang K, Kim S, Oh B, Kim Y. Development of a chatbot for school violence prevention among elementary school students in South Korea: a methodological study. Child Health Nursing Research 2024;30(1):45 View
  21. Andrew A. Potential applications and implications of large language models in primary care. Family Medicine and Community Health 2024;12(Suppl 1):e002602 View
  22. Aboelmaged M, Bani-Melhem S, Ahmad Al-Hawari M, Ahmad I. Conversational AI Chatbots in library research: An integrative review and future research agenda. Journal of Librarianship and Information Science 2024 View
  23. Quistberg D. Potential of artificial intelligence in injury prevention research and practice. Injury Prevention 2024;30(2):89 View
  24. Pradhan F, Fiedler A, Samson K, Olivera-Martinez M, Manatsathit W, Peeraphatdit T. Artificial intelligence compared with human-derived patient educational materials on cirrhosis. Hepatology Communications 2024;8(3) View
  25. Kim H. The Effects of Artificial Intelligence Chatbots on Women’s Health: A Systematic Review and Meta-Analysis. Healthcare 2024;12(5):534 View
  26. Rollwage M, Habicht J, Juchems K, Carrington B, Hauser T, Harper R. Conversational AI facilitates mental health assessments and is associated with improved recovery rates. BMJ Innovations 2024;10(1-2):4 View
  27. Ambrosio M, Lachman J, Zinzer P, Gwebu H, Vyas S, Vallance I, Calderon F, Gardner F, Markle L, Stern D, Facciola C, Schley A, Danisa N, Brukwe K, Melendez-Torres G. A Factorial Randomized Controlled Trial to Optimize User Engagement With a Chatbot-Led Parenting Intervention: Protocol for the ParentText Optimisation Trial. JMIR Research Protocols 2024;13:e52145 View
  28. Arnold V, Purnat T, Marten R, Pattison A, Gouda H. Chatbots and COVID-19: Taking Stock of the Lessons Learned. Journal of Medical Internet Research 2024;26:e54840 View
  29. Khosravi M, Azar G. Factors influencing patient engagement in mental health chatbots: A thematic analysis of findings from a systematic review of reviews. DIGITAL HEALTH 2024;10 View
  30. Hirani R, Noruzi K, Khuram H, Hussaini A, Aifuwa E, Ely K, Lewis J, Gabr A, Smiley A, Tiwari R, Etienne M. Artificial Intelligence and Healthcare: A Journey through History, Present Innovations, and Future Possibilities. Life 2024;14(5):557 View
  31. Wu P, Summers C, Panesar A, Kaura A, Zhang L. AI Hesitancy and Acceptability—Perceptions of AI Chatbots for Chronic Health Management and Long COVID Support: Survey Study. JMIR Human Factors 2024;11:e51086 View
  32. Hostetter H, Naser M, Huang X, Gales J. The role of large language models (AI chatbots) in fire engineering: An examination of technical questions against domain knowledge. Natural Hazards Research 2024 View
  33. Liou J, Vo T. Exploring the Relationships among Factors Influencing Healthcare Chatbot Adoption. Sustainability 2024;16(12):5050 View
  34. García-García J, Sánchez-Gómez N, Escalona M, Ruiz M. COTriage: Applying a Model-Driven Proposal for Improving the Development of Health Information Systems with Chatbots. IT Professional 2024;26(3):22 View
  35. Sari A, Widiyarta A. Efektivitas Program Perpustakaan Digital “dJatim” Pada Provinsi Jawa Timur. Indonesian Journal of Public Administration Review 2024;1(4):11 View
  36. Yilmaz Muluk S, Olcucu N. Comparative Analysis of Artificial Intelligence Platforms: ChatGPT-3.5 and GoogleBard in Identifying Red Flags of Low Back Pain. Cureus 2024 View
  37. Fetrati H, Chan G, Orji R. Chatbots for Sexual Health Improvement: A Systematic Review. International Journal of Human–Computer Interaction 2024:1 View
  38. Unlu O, Pikcilingis A, Letourneau J, Landman A, Patel R, Shenoy E, Hashimoto D, Kim M, Pellecer J, Zhang H. Implementation of a Web-Based Chatbot to Guide Hospital Employees in Returning to Work During the COVID-19 Pandemic: Development and Before-and-After Evaluation. JMIR Formative Research 2024;8:e43119 View
  39. Cresswell K, de Keizer N, Magrabi F, Williams R, Rigby M, Prgomet M, Kukhareva P, Wong Z, Scott P, Craven C, Georgiou A, Medlock S, Brender McNair J, Ammenwerth E. Evaluating Artificial Intelligence in Clinical Settings—Let Us Not Reinvent the Wheel. Journal of Medical Internet Research 2024;26:e46407 View
  40. Hindelang M, Sitaru S, Zink A. Transforming Health Care Through Chatbots for Medical History-Taking and Future Directions: Comprehensive Systematic Review. JMIR Medical Informatics 2024;12:e56628 View
  41. Chow J, Li K. Ethical Considerations in Human-Centered AI: Advancing Oncology Chatbots Through Large Language Models. JMIR Bioinformatics and Biotechnology 2024;5:e64406 View
  42. Battisti E, Roman M, Bellei E, Kirsten V, De Marchi A, Da Silva Leal G. A virtual assistant for primary care's food and nutrition surveillance system: Development and validation study in Brazil. Patient Education and Counseling 2025;130:108461 View
  43. De la Torre K, Min S, Lee H, Kang D. The Application of Preventive Medicine in the Future Digital Health Era (Preprint). Journal of Medical Internet Research 2024 View
  44. Yang Y, Tavares J, Oliveira T. A New Research Model for Artificial Intelligence–Based Well-Being Chatbot Engagement: Survey Study. JMIR Human Factors 2024;11:e59908 View

Books/Policy Documents

  1. Lian A, Costilla Reyes A, Hu X. Artificial Intelligence in HCI. View
  2. Díaz Carrillo M, Ramírez Pírez M, Lemos Chang G. Applied Informatics. View
  3. Mir Y, Pupo I, Piñero Pérez P, Acuña L, Pérez R. Computational Intelligence in Engineering and Project Management. View