Published on in Vol 9, No 4 (2022): Oct-Dec

Preprints (earlier versions) of this paper are available at, first published .
The Development and Use of Chatbots in Public Health: Scoping Review

The Development and Use of Chatbots in Public Health: Scoping Review

The Development and Use of Chatbots in Public Health: Scoping Review

Authors of this article:

Lee Wilson 1 Author Orcid Image ;   Mariana Marasoiu 2 Author Orcid Image


  1. Giansanti D. The Chatbots Are Invading Us: A Map Point on the Evolution, Applications, Opportunities, and Emerging Problems in the Health Domain. Life 2023;13(5):1130 View
  2. Wrightson-Hester A, Anderson G, Dunstan J, McEvoy P, Sutton C, Myers B, Egan S, Tai S, Johnston-Hollitt M, Chen W, Gedeon T, Mansell W. An Artificial Therapist (Manage Your Life Online) to Support the Mental Health of Youth: Co-Design and Case Series. JMIR Human Factors 2023;10:e46849 View
  3. Bangera S, Bhat S. A Systematic Study of Application of Cognitive Intelligence in Mphasis – a Case Study. International Journal of Case Studies in Business, IT, and Education 2023:360 View
  4. Suppadungsuk S, Thongprayoon C, Miao J, Krisanapan P, Qureshi F, Kashani K, Cheungpasitporn W. Exploring the Potential of Chatbots in Critical Care Nephrology. Medicines 2023;10(10):58 View
  5. Mills R, Mangone E, Lesh N, Mohan D, Baraitser P. Chatbots to Improve Sexual and Reproductive Health: Realist Synthesis. Journal of Medical Internet Research 2023;25:e46761 View
  6. Yang H, Wang F, Greenblatt M, Huang S, Zhang Y. AI Chatbots in Clinical Laboratory Medicine: Foundations and Trends. Clinical Chemistry 2023;69(11):1238 View
  7. McMahon E, Fetters T, Jive N, Mpoyi M. Perils and promise providing information on sexual and reproductive health via the Nurse Nisa WhatsApp chatbot in the Democratic Republic of the Congo. Sexual and Reproductive Health Matters 2023;31(4) View
  8. Ross E, Al Ozairi E, Al qabandi N, Jamison R. Optimizing an mHealth Program to Promote Type 2 Diabetes Prevention in High-Risk Individuals: Cross-Sectional Questionnaire Study. JMIR Formative Research 2023;7:e45977 View
  9. Rambaud K, van Woerden S, Palumbo L, Salvi C, Smallwood C, Rockenschaub G, Okoliyski M, Marinova L, Fomaidi G, Djalalova M, Faruqui N, Melo Bianco V, Mosquera M, Spasov I, Totskaya Y. Building a Chatbot in a Pandemic. Journal of Medical Internet Research 2023;25:e42960 View
  10. Babington‐Ashaye A, de Moerloose P, Diop S, Geissbuhler A. Design, development and usability of an educational AI chatbot for People with Haemophilia in Senegal. Haemophilia 2023;29(4):1063 View
  11. Tan T, Roslan N, Li J, Zou X, Chen X, - R, Santosa A. Chatbots for Symptom Screening and Patient Education: A Pilot Study on Patient Acceptability in Autoimmune Inflammatory Diseases (Preprint). JMIR Formative Research 2023 View
  12. El Ayadi A, Singh P, Duggal M, Kumar V, Kaur J, Sharma P, Vosburg K, Diamond-Smith N. Feasibility and acceptability of Saheli, a WhatsApp Chatbot, on COVID-19 vaccination among pregnant and breastfeeding women in rural North India. BMJ Innovations 2023;9(4):195 View
  13. Phiri M, Munoriyarwa A. Health Chatbots in Africa: Scoping Review. Journal of Medical Internet Research 2023;25:e35573 View
  14. Braddock W, Ocasio M, Comulada W, Mandani J, Fernandez M. Increasing Participation in a TelePrEP Program for Sexual and Gender Minority Adolescents and Young Adults in Louisiana: Protocol for an SMS Text Messaging–Based Chatbot. JMIR Research Protocols 2023;12:e42983 View
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Books/Policy Documents

  1. Lian A, Costilla Reyes A, Hu X. Artificial Intelligence in HCI. View
  2. Díaz Carrillo M, Ramírez Pírez M, Lemos Chang G. Applied Informatics. View