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This paper is in the following e-collection/theme issue:

Reviews on Human Factors (135) Research Instruments, Questionnaires, and Tools (1177) Usability of Apps and User Perceptions of mHealth (1781) Design, Usability, and Evaluation of Research Instruments, Scales, and Measures (143) Reviews on Usage or other Formative Evaluation Metrics (98)

Published on in Vol 13 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/102911, first published .
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Usability and User Experience Assessment of Health Care Conversational Agents Using Validated Subjective Instruments: Systematic Review and Comparative Analysis

Usability and User Experience Assessment of Health Care Conversational Agents Using Validated Subjective Instruments: Systematic Review and Comparative Analysis

Authors of this article:

João Pavão1 Author Orcid Image ;   Rute Bastardo2 Author Orcid Image ;   Anabela Gonçalves Silva3 Author Orcid Image ;   Nelson Pacheco Rocha4 Author Orcid Image
Article Authors Cited by Tweetations Metrics

João Pavão   1 , Prof Dr ;   Rute Bastardo   2 , Prof Dr ;   Anabela Gonçalves Silva   3 , Prof Dr ;   Nelson Pacheco Rocha   4 , Prof Dr

1 Institute for Systems and Computer Engineering, Technology and Science—INESC-TEC, Science and Technology School, University of Trás-os-Montes and Alto Douro, Vila Real, Portugal

2 UNIDCOM, Science and Technology School, University of Trás-os-Montes and Alto Douro, Vila Real, Portugal

3 Center for Health Technology and Services Research, School of Health Sciences, University of Aveiro, Aveiro, Portugal

4 Institute of Electronics and Informatics Engineering of Aveiro, Department of Medical Sciences, University of Aveiro, Aveiro, Portugal

Corresponding Author:

  • Nelson Pacheco Rocha, Prof Dr
  • Institute of Electronics and Informatics Engineering of Aveiro
  • Department of Medical Sciences
  • University of Aveiro
  • Campus Universitário de Santiago
  • Aveiro 3810-193
  • Portugal
  • Phone: 351 234 370 200
  • Email: npr@ua.pt