Health Care Professionals’ and Patients’ Perceptions and Experiences of Who Uses Video Consultations, and Why: Qualitative Study

Irene Muli   ¹ , PhD ;   Åsa Cajander   ² , PhD ;   Nadia Davoody   ³ , PhD ;   Lovisa Jäderlund Hagstedt   ^{3, 4} , MD ;   Helena Hvitfeldt   ¹ , PhD ;   Maria Hägglund   ^{1, 5} , PhD ;   Marina Taloyan   ^{6, 7, 8} , PhD

¹ Participatory eHealth and Health Data Research Group, Department of Women’s and Children’s Health, Uppsala University, Uppsala, Sweden

² Department of Information Technology, Uppsala University, Uppsala, Sweden

³ Department of Learning Informatics, Health Informatics Centre, Management and Ethics, Karolinska Institutet, Stockholm, Sweden

⁴ Norrtälje Hospital, Vårdbolaget Tiohundra, Stockholm, Sweden

⁵ Uppsala University Hospital, Uppsala, Sweden

⁶ Academic Primary Healthcare Centre, Region Stockholm, Stockholm, Sweden

⁷ Department of Neurobiology, Care Sciences and Society, Karolinska Institutet, Stockholm, Sweden

⁸ Tbilisi State Medical University, Tbilisi, Georgia