Evaluating User Experience With a Chatbot Designed as a Public Health Response to the COVID-19 Pandemic in Brazil: Mixed Methods Study

Bruno Azevedo Chagas   ¹ , PhD ;   Adriana Silvina Pagano   ² , PhD ;   Raquel Oliveira Prates   ¹ , PhD ;   Elisa Cordeiro Praes   ² , DVM ;   Kícila Ferreguetti   ² , PhD ;   Helena Vaz   ² ;   Zilma Silveira Nogueira Reis   ^{3, 4} , PhD ;   Leonardo Bonisson Ribeiro   ^{3, 4} , BSc ;   Antonio Luiz Pinho Ribeiro   ^{3, 4, 5} , PhD ;   Thais Marques Pedroso   ^{3, 4} ;   Alline Beleigoli   ^{6, 7} , PhD ;   Clara Rodrigues Alves Oliveira   ^{3, 4, 5} , PhD ;   Milena Soriano Marcolino   ^{3, 4, 5} , PhD

¹ Computer Science Department, Universidade Federal de Minas Gerais, Belo Horizonte, Brazil

² Arts Faculty, Universidade Federal de Minas Gerais, Belo Horizonte, Brazil

³ Telehealth Center, University Hospital, Universidade Federal de Minas Gerais, Belo Horizonte, Brazil

⁴ Telehealth Network of Minas Gerais, Belo Horizonte, Brazil

⁵ Department of Internal Medicine, Medical School, Universidade Federal de Minas Gerais, Belo Horizonte, Brazil

⁶ Flinders Digital Health Centre, Flinders University, Adelaide, Australia

⁷ Caring Futures Institute, Flinders University, Adelaide, Australia