This paper is in the following e-collection/theme issue:

Design and Usability of Consumer Health Tech and Home Monitoring Devices (326) Theme Issue 2022: Chatbots and COVID-19 (42) JMIR Theme Issue: COVID-19 Special Issue (2554) Chatbots and Conversational Agents (740) Artificial Intelligence (2129) Theme Issue: Novel Coronavirus (COVID-19) Outbreak Rapid Reports (1542) Human Factors and Usability Case Studies (1005) Focus Groups and Qualitative Research for Human Factors Research (1220) Prevention and Health Promotion (1362)

Published on in Vol 10 (2023)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/43135, first published .
Evaluating User Experience With a Chatbot Designed as a Public Health Response to the COVID-19 Pandemic in Brazil: Mixed Methods Study

Evaluating User Experience With a Chatbot Designed as a Public Health Response to the COVID-19 Pandemic in Brazil: Mixed Methods Study

Evaluating User Experience With a Chatbot Designed as a Public Health Response to the COVID-19 Pandemic in Brazil: Mixed Methods Study

Authors of this article:

Bruno Azevedo Chagas1 Author Orcid Image ;   Adriana Silvina Pagano2 Author Orcid Image ;   Raquel Oliveira Prates1 Author Orcid Image ;   Elisa Cordeiro Praes2 Author Orcid Image ;   Kícila Ferreguetti2 Author Orcid Image ;   Helena Vaz2 Author Orcid Image ;   Zilma Silveira Nogueira Reis3, 4 Author Orcid Image ;   Leonardo Bonisson Ribeiro3, 4 Author Orcid Image ;   Antonio Luiz Pinho Ribeiro3, 4, 5 Author Orcid Image ;   Thais Marques Pedroso3, 4 Author Orcid Image ;   Alline Beleigoli6, 7 Author Orcid Image ;   Clara Rodrigues Alves Oliveira3, 4, 5 Author Orcid Image ;   Milena Soriano Marcolino3, 4, 5 Author Orcid Image
Article Authors Cited by (15) Tweetations (4) Metrics

Journals

  1. Bouras V, Spiliotopoulos D, Margaris D, Vassilakis C, Kotis K, Antoniou A, Lepouras G, Wallace M, Poulopoulos V. Chatbots for Cultural Venues: A Topic-Based Approach. Algorithms 2023;16(7):339 View
  2. Haag S, Kepros J. Head Protection Device for Individuals at Risk for Head Injury due to Ground-Level Falls: Single Trauma Center User Experience Investigation. JMIR Human Factors 2024;11:e54854 View
  3. Arnold V, Purnat T, Marten R, Pattison A, Gouda H. Chatbots and COVID-19: Taking Stock of the Lessons Learned. Journal of Medical Internet Research 2024;26:e54840 View
  4. Bonfim L, Correa T, Freire B, Pedroso T, Pereira D, Fernandes T, Kopittke L, Oliveira C, Teixeira A, Marcolino M. Post-COVID-19 cognitive symptoms in patients assisted by a teleassistance service: a retrospective cohort study. Frontiers in Public Health 2024;12 View
  5. Oliveira C, Pires M, Meira K, de Jesus J, Borges I, Paixão M, Mendes M, Ribeiro L, Marcolino M, Alkmim M, Ribeiro A. Effect of a Structured Multilevel Telehealth Service on Hospital Admissions and Mortality During COVID-19 in a Resource-Limited Region in Brazil: Retrospective Cohort Study. Journal of Medical Internet Research 2024;26:e48464 View
  6. Diniz C, Coelho L, de Almeida S, de Aguiar V, de Amorim C, Corrêa M, Ribeiro R, Barbosa P, Gontijo E, Ribeiro A, Oliveira C. Understanding the Personal Barriers of Elderly Patients for Carrying out Teleconsultations During COVID-19 Pandemic: An Observational Study. Telemedicine and e-Health 2024;30(11):2712 View
  7. Šumak B, Pušnik M, Kožuh I, Šorgo A, Brdnik S. Differences in User Perception of Artificial Intelligence-Driven Chatbots and Traditional Tools in Qualitative Data Analysis. Applied Sciences 2025;15(2):631 View
  8. Bonfim L, Oliveira C, Correa T, Kopittke L, Teixeira A, Marcolino M. Persistent cognitive symptoms in mild COVID-19 infection: a retrospective cohort study. BMC Infectious Diseases 2025;25(1) View
  9. Silva G, Canedo E. Privacy in Chatbot Conversation-Driven Development: A Comprehensive Review and Requirements Proposal. ACM Transactions on Software Engineering and Methodology 2025;34(7):1 View
  10. Yi Y, Kaiser-Jackson L, Bather J, Goodman M, Chavez-Yenter D, Bradshaw R, Chambers R, Espinel W, Hess R, Mann D, Monahan R, Wetter D, Ginsburg O, Sigireddi M, Kawamoto K, Del Fiol G, Buys S, Kaphingst K. Bridging Technology and Pretest Genetic Services: Quantitative Study of Chatbot Interaction Patterns, User Characteristics, and Genetic Testing Decisions. Journal of Medical Internet Research 2025;27:e73391 View
  11. Diniz P, Reis L, Lopes Cardoso H. E-Government Systems to Improve Citizen-to-Public Administration Communication: A Literature Review. Digital Government: Research and Practice 2025 View
  12. Rafikova A, Voronin A. Evaluating Chatbot usability: Adaptation of the BUS-11 Questionnaire for a Russian-speaking sample. Experimental Psychology (Russia) 2025;18(3):194 View
  13. Mut N, Azmi N, Sukri N, Kamal M, Ahmad R, Yahya N, Fadzil M, Wahid N, Hussin S, Shuib L. Evaluating a virtual simulation chatbot to improve communication for radiation therapy students: A pilot study. Journal of Medical Imaging and Radiation Sciences 2025;56(6):102124 View
  14. Harding N, Bovopoulos N, Caspi D, Martin C, McPhie S, Bouadjenek M, Aryal S, Hobbs M. A Scoping Review of Large Language Model Chatbot Use for Alcohol and Other Drug Health Information. Drug and Alcohol Review 2025 View

Books/Policy Documents

  1. Khan A, Zeb I, Fang S. Chatbots and Mental Healthcare in Psychology and Psychiatry. View