Consumer Perspectives on the Use of Artificial Intelligence Technology and Automation in Crisis Support Services: Mixed Methods Study

Jennifer S Ma   ^{1, 2} , BA, BPsych (Hons), PhD ;   Megan O’Riordan   ^{1, 3} , BPsych (Hons), MClinPsych ;   Kelly Mazzer   ¹ , BScPsych (Hons), PhD ;   Philip J Batterham   ² , BSc (Hons), MPH, PhD ;   Sally Bradford   ⁴ , BScPsych (Hons), PhD ;   Kairi Kõlves   ⁵ , BA (Hons), MA, PhD ;   Nickolai Titov   ⁶ , BA, GradDipClinPsych, MPsych, PhD ;   Britt Klein   ⁷ , BA (Hons), DPsych ;   Debra J Rickwood   ¹ , BA (Hons), PhD

¹ Discipline of Psychology, Faculty of Health, University of Canberra, ACT, Australia

² Centre for Mental Health Research, National Centre for Epidemiology and Population Health, The Australian National University, Canberra, Australia

³ Rehabilitation, Aged and Community Services Psychology & Counselling Team, University of Canberra Hospital, Canberra, Australia

⁴ Department of Veteran Affairs, Australian Government, Canberra, Australia

⁵ Australian Institute for Suicide Research and Prevention, School of Applied Psychology, Griffith University, Brisbane, Australia

⁶ MindSpot and School of Psychology, Macquarie University, Sydney, Australia

⁷ Health Innovation and Transformation Centre, Federation University Australia, Churchill, Australia