Published on in Vol 9, No 3 (2022): Jul-Sep

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/34514, first published .
Consumer Perspectives on the Use of Artificial Intelligence Technology and Automation in Crisis Support Services: Mixed Methods Study

Consumer Perspectives on the Use of Artificial Intelligence Technology and Automation in Crisis Support Services: Mixed Methods Study

Consumer Perspectives on the Use of Artificial Intelligence Technology and Automation in Crisis Support Services: Mixed Methods Study

Jennifer S Ma 1, 2, BA, BPsych (Hons), PhD;  Megan O’Riordan 1, 3, BPsych (Hons), MClinPsych;  Kelly Mazzer 1, BScPsych (Hons), PhD;  Philip J Batterham 2, BSc (Hons), MPH, PhD;  Sally Bradford 4, BScPsych (Hons), PhD;  Kairi Kõlves 5, BA (Hons), MA, PhD;  Nickolai Titov 6, BA, GradDipClinPsych, MPsych, PhD;  Britt Klein 7, BA (Hons), DPsych;  Debra J Rickwood 1, BA (Hons), PhD

1 Discipline of Psychology, Faculty of Health, University of Canberra, ACT , AU

2 Centre for Mental Health Research, National Centre for Epidemiology and Population Health, The Australian National University, Canberra , AU

3 Rehabilitation, Aged and Community Services Psychology & Counselling Team, University of Canberra Hospital , Canberra , AU

4 Department of Veteran Affairs, Australian Government , Canberra , AU

5 Australian Institute for Suicide Research and Prevention, School of Applied Psychology, Griffith University, Brisbane , AU

6 MindSpot and School of Psychology, Macquarie University , Sydney , AU

7 Health Innovation and Transformation Centre, Federation University Australia , Churchill , AU

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