This paper is in the following e-collection/theme issue:

User Needs and Competencies (459) Users' and Patients' Needs for Mental Health Services (505) Artificial Intelligence (2148) Usability of Apps and User Perceptions of mHealth (1194) Depression and Mood Disorders; Suicide Prevention (1699) Innovations in Mental Health Systems (484) Methods and New Tools in Mental Health Research (560) Transdiagnostic Mental Health Interventions (209) Health Services Research (559) E-Health / Health Services Research and New Models of Care (723)

Published on in Vol 9, No 3 (2022): Jul-Sep

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/34514, first published .
Consumer Perspectives on the Use of Artificial Intelligence Technology and Automation in Crisis Support Services: Mixed Methods Study

Consumer Perspectives on the Use of Artificial Intelligence Technology and Automation in Crisis Support Services: Mixed Methods Study

Consumer Perspectives on the Use of Artificial Intelligence Technology and Automation in Crisis Support Services: Mixed Methods Study

Authors of this article:

Jennifer S Ma1, 2 Author Orcid Image ;   Megan O’Riordan1, 3 Author Orcid Image ;   Kelly Mazzer1 Author Orcid Image ;   Philip J Batterham2 Author Orcid Image ;   Sally Bradford4 Author Orcid Image ;   Kairi Kõlves5 Author Orcid Image ;   Nickolai Titov6 Author Orcid Image ;   Britt Klein7 Author Orcid Image ;   Debra J Rickwood1 Author Orcid Image
Article Authors Cited by (9) Tweetations (5) Metrics

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  3. Wang B, Asan O, Liao T, Mansouri M. The Future Role of Clinical Artificial Intelligence: View of Chronic Patients. IEEE Transactions on Technology and Society 2024;5(1):71 View
  4. Ooi P, Wilkinson G. Enhancing ethical codes with artificial intelligence governance – a growing necessity for the adoption of generative AI in counselling. British Journal of Guidance & Counselling 2025;53(1):66 View
  5. Milasan L, Scott‐Purdy D. The Future of Artificial Intelligence in Mental Health Nursing Practice: An Integrative Review. International Journal of Mental Health Nursing 2025;34(1) View
  6. Xie Y, Avila S. The social impact of generative LLM-based AI. Chinese Journal of Sociology 2025;11(1):31 View
  7. Anastasiadou O, Tsipouras M, Mpogiatzidis P, Angelidis P. Digital Healthcare Innovative Services in Times of Crisis: A Literature Review. Healthcare 2025;13(8):889 View
  8. Fritz B, Eppelmann L, Edelmann A, Rohrmann S, Wessa M. How mental health status and attitudes toward mental health shape AI Acceptance in psychosocial care: a cross-sectional analysis. BMC Psychology 2025;13(1) View
  9. Mazzer K, Curll S, Barzinjy H, Goecke R, Larsen M, Batterham P, Titov N, Rickwood D. Changes in Mental State for Help-Seekers of Lifeline Australia’s Online Chat Service: Lexical Analysis Approach. JMIR Formative Research 2025;9:e63257 View