This paper is in the following e-collection/theme issue:

Design and Usability of Clinical Software and EHRs (268) Focus Groups and Qualitative Research for Human Factors Research (851) Clinical Mental Health Informatics (38) mHealth in the Developing World/LMICs, Underserved Communities, and for Global Health (565) E-Health / Health Services Research and New Models of Care (517) Health Care Quality and Health Services Research (271) User Needs and Competencies (303) Design and Usability of Websites for Special User Groups (161) Users' and Patients' Needs for Mental Health Services (403)

Published on in Vol 11 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/53976, first published .
Implementing a Hospital Call Center Service for Mental Health in Uganda: User-Centered Design Approach

Implementing a Hospital Call Center Service for Mental Health in Uganda: User-Centered Design Approach

Implementing a Hospital Call Center Service for Mental Health in Uganda: User-Centered Design Approach

Authors of this article:

Johnblack K Kabukye1, 2 Author Orcid Image ;   Rosemary Namagembe3 Author Orcid Image ;   Juliet Nakku4 Author Orcid Image ;   Vincent Kiberu5 Author Orcid Image ;   Marie Sjölinder6 Author Orcid Image ;   Susanne Nilsson7 Author Orcid Image ;   Caroline Wamala-Larsson1 Author Orcid Image
Article Authors Cited by (1) Tweetations (2) Metrics

Johnblack K Kabukye   1, 2 , MBChB, MSc, PhD ;   Rosemary Namagembe   3 , BSN ;   Juliet Nakku   4 , MBChB, MMed ;   Vincent Kiberu   5 , PhD ;   Marie Sjölinder   6 , PhD ;   Susanne Nilsson   7 , PhD ;   Caroline Wamala-Larsson   1 , PhD

1 SPIDER - The Swedish Program for ICT in Developing Regions, Department of Computer and Systems Sciences, Stockholm University, Stockholm, Sweden

2 Uganda Cancer Institute, Kampala, Uganda

3 Hutchinson Centre Research Institute of Uganda, Uganda Cancer Institute, Kampala, Uganda

4 Butabika National Referral and Teaching Mental Hospital, Kampala, Uganda

5 School of Public Health, Makerere University, Kampala, Uganda

6 RISE - Research Institutes of Sweden, Kista, Sweden

7 Unit for Integrated Product Development and Design, Department of Machine Design, KTH Royal Institute of Technology, Stockholm, Sweden

Corresponding Author:

  • Johnblack K Kabukye, MBChB, MSc, PhD
  • SPIDER - The Swedish Program for ICT in Developing Regions
  • Department of Computer and Systems Sciences
  • Stockholm University
  • Borgarfjordsgatan 12 (NOD Building)
  • PO Box 7003 Kista
  • Stockholm, SE-164 07
  • Sweden
  • Phone: 46 8162000
  • Fax: 46 87039025
  • Email: kabukye@dsv.su.se