This paper is in the following e-collection/theme issue:

Design and Usability of Clinical Software and EHRs (348) Focus Groups and Qualitative Research for Human Factors Research (1220) Clinical Mental Health Informatics (68) mHealth in the Developing World/LMICs, Underserved Communities, and for Global Health (717) E-Health / Health Services Research and New Models of Care (718) Health Care Quality and Health Services Research (337) User Needs and Competencies (456) Design and Usability of Websites for Special User Groups (236) Users' and Patients' Needs for Mental Health Services (502)

Published on in Vol 11 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/53976, first published .
Implementing a Hospital Call Center Service for Mental Health in Uganda: User-Centered Design Approach

Implementing a Hospital Call Center Service for Mental Health in Uganda: User-Centered Design Approach

Implementing a Hospital Call Center Service for Mental Health in Uganda: User-Centered Design Approach

Authors of this article:

Johnblack K Kabukye1, 2 Author Orcid Image ;   Rosemary Namagembe3 Author Orcid Image ;   Juliet Nakku4 Author Orcid Image ;   Vincent Kiberu5 Author Orcid Image ;   Marie Sjölinder6 Author Orcid Image ;   Susanne Nilsson7 Author Orcid Image ;   Caroline Wamala-Larsson1 Author Orcid Image
Article Authors Cited by (3) Tweetations (2) Metrics

Journals

  1. Kabukye J, Nakku J, Niwemuhwezi J, Nsereko J, Namagembe R, Groen I, Neumbe R, Mubiru D, Kisakye C, Nanyonga R, Sjölinder M, Nilsson S, Wamala-Larsson C. Assessing the Usage and Usability of a Mental Health Advice Telephone Service in Uganda: Mixed Methods Study. Journal of Medical Internet Research 2024;26:e65692 View
  2. Neto D, Sebastião R, Baptista T, Petkari E. Frameworks for Developing Digital Mental Health Interventions. European Psychologist 2025 View
  3. H. Swahn M, Palmier J, Natuhamya C, Mobley K, Gittner K, Lyons M, Bbosa G, Matovu G, Mubiru F, Kavuma A. Prevalence and comorbidity of mental health concerns, alcohol and drug use among young women in the urban slums of Kampala, Uganda: findings from the TOPOWA study. BMC Public Health 2025 View