This paper is in the following e-collection/theme issue:

Design and Evaluation of Patient Education Materials (63) Artificial Intelligence (1205) Chatbots and Conversational Agents (464) Machine Learning (1389) Natural Language Processing (644) Quality/Credibility of eHealth Information and Trust Issues (489) Electronic Health Records (967) Personal Health Records, Patient-Accessible Electronic Health Records, Patient Portals (542)

Published on in Vol 10 (2023)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/41017, first published .
The Effects of a Health Care Chatbot’s Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study

The Effects of a Health Care Chatbot’s Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study

The Effects of a Health Care Chatbot’s Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study

Authors of this article:

Joshua Biro1 Author Orcid Image ;   Courtney Linder1 Author Orcid Image ;   David Neyens1 Author Orcid Image
Article Authors Cited by (5) Tweetations (3) Metrics

Joshua Biro   1 * , MS ;   Courtney Linder   1 * , MS ;   David Neyens   1 , MPH, PhD

1 Department of Industrial Engineering, Clemson University, Clemson, SC, United States

*these authors contributed equally

Corresponding Author:

  • David Neyens, MPH, PhD
  • Department of Industrial Engineering
  • Clemson University
  • 100 Freeman Hall
  • Clemson, SC, 29634
  • United States
  • Phone: 1 8646564719
  • Email: dneyens@clemson.edu