This paper is in the following e-collection/theme issue:

Design and Evaluation of Patient Education Materials (74) Artificial Intelligence (1371) Chatbots and Conversational Agents (531) Machine Learning (1465) Natural Language Processing (692) Quality/Credibility of eHealth Information and Trust Issues (531) Electronic Health Records (1053) Personal Health Records, Patient-Accessible Electronic Health Records, Patient Portals (573)

Published on in Vol 10 (2023)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/41017, first published .
The Effects of a Health Care Chatbot’s Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study

The Effects of a Health Care Chatbot’s Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study

The Effects of a Health Care Chatbot’s Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study

Authors of this article:

Joshua Biro1 Author Orcid Image ;   Courtney Linder1 Author Orcid Image ;   David Neyens1 Author Orcid Image
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