This paper is in the following e-collection/theme issue:

Theme Issue: AI and Human Factors—Towards Successful Application of AI in Health Care (14) User Needs and Competencies (369) Artificial Intelligence (1711) Chatbots and Conversational Agents (624) Formative Evaluation of Digital Health Interventions (2804) Generative Language Models Including ChatGPT (482) Usability of Apps and User Perceptions of mHealth (1080)

Published on in Vol 11 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/55399, first published .
The Impact of Performance Expectancy, Workload, Risk, and Satisfaction on Trust in ChatGPT: Cross-Sectional Survey Analysis

The Impact of Performance Expectancy, Workload, Risk, and Satisfaction on Trust in ChatGPT: Cross-Sectional Survey Analysis

The Impact of Performance Expectancy, Workload, Risk, and Satisfaction on Trust in ChatGPT: Cross-Sectional Survey Analysis

Authors of this article:

Avishek Choudhury1 Author Orcid Image ;   Hamid Shamszare1 Author Orcid Image
Article Authors Cited by (10) Tweetations (2) Metrics

Journals

  1. Arora N, Manchanda P, Aggarwal A, Maggo V. Tapping generative AI capabilities: a study to examine continued intention to use ChatGPT in the travel planning. Asia Pacific Journal of Tourism Research 2024:1 View
  2. Anicker F, Flaßhoff G, Marcinkowski F. The Matrix of AI Agency: On the Demarcation Problem in Social Theory. Sociological Theory 2024;42(4):307 View
  3. Moravec V, Hynek N, Gavurova B, Rigelsky M. Who uses it and for what purpose? The role of digital literacy in ChatGPT adoption and utilisation. Journal of Innovation & Knowledge 2024;9(4):100602 View
  4. Dahri N, Yahaya N, Al-Rahmi W. Exploring the influence of ChatGPT on student academic success and career readiness. Education and Information Technologies 2025;30(7):8877 View
  5. Lu L, Zhu Y, Yang J, Yang Y, Ye J, Ai S, Zhou Q. Healthcare professionals and the public sentiment analysis of ChatGPT in clinical practice. Scientific Reports 2025;15(1) View
  6. Šumak B, Pušnik M, Kožuh I, Šorgo A, Brdnik S. Differences in User Perception of Artificial Intelligence-Driven Chatbots and Traditional Tools in Qualitative Data Analysis. Applied Sciences 2025;15(2):631 View
  7. Meng H, Lu X, Xu J. The Impact of Chatbot Response Strategies and Emojis Usage on Customers’ Purchase Intention: The Mediating Roles of Psychological Distance and Performance Expectancy. Behavioral Sciences 2025;15(2):117 View
  8. Al-Somali S. Integrating artificial intelligence (AI) in healthcare: advancing older adults’ health management in Saudi Arabia through AI-powered chatbots. PeerJ Computer Science 2025;11:e2773 View
  9. Wang Y, Zhu T, Zhou T, Wu B, Tan W, Ma K, Yao Z, Wang J, Li S, Qin F, Xu Y, Tan L, Liu J, Wang J. Hyper-DREAM, a Multimodal Digital Transformation Hypertension Management Platform Integrating Large Language Model and Digital Phenotyping: Multicenter Development and Initial Validation Study. Journal of Medical Systems 2025;49(1) View

Books/Policy Documents

  1. Jiang N, Hasanzadeh S, Duffy V. HCI International 2024 – Late Breaking Papers. View